Privacy Policy

This Privacy Policy describes how Better i18n, Inc. collects, uses, and shares information about you when you use our localization platform and related services.

1. Introduction

At Better i18n, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

2. Personal Data We Collect

We collect information you provide directly and information collected automatically when you use our services.

Information You Provide

• Account Information: Name, email address, and password when you create an account.
• Payment Information: Billing address and payment details (processed by our payment provider).
• Communications: Messages you send us for support or feedback.
• Content: Translation content and project data you upload to our platform.

Information Collected Automatically

• Usage Data: Pages visited, features used, and actions taken on our platform.
• Device Information: Browser type, operating system, and IP address.
• Cookies: We use essential cookies for authentication and preferences.

3. How We Use Your Data

We use your information to:

• Provide Services: Operate and maintain our localization platform.
• Communicate: Send service updates, security alerts, and support messages.
• Process Payments: Handle billing and subscription management.
• Improve Services: Analyze usage patterns to enhance our platform.
• Ensure Security: Detect and prevent fraud or abuse.
• Legal Compliance: Meet our legal and regulatory obligations.

4. How We Share Your Data

We may share your information with:

• Service Providers: Third parties that help us operate our services (hosting, analytics, payment processing).
• AI Translation Providers: When you use AI translation features, content is sent to AI providers. We never use your content to train AI models.
• Legal Requirements: When required by law or to protect our rights.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting us.

6. Security

We implement industry-standard security measures including encryption in transit and at rest, regular security audits, and access controls. However, no system is 100% secure.

7. Your Rights

Depending on your location, you may have rights including:

• Access: Request a copy of your personal data.
• Deletion: Request deletion of your personal data.
• Opt-out: Unsubscribe from marketing communications.

8. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through our platform.

9. Contact Us

For privacy-related questions, contact us at privacy@better-i18n.com.